FAQ

About Shipping

Q1: Do you provide global shipping services?

A1: Yes, we can provide global shipping services.

Q2: Where do you ship from?

A2: Our warehouse is located in China, and the goods will be shipped from mainland China.

Q3: How much is the shipping cost?

A3: In order to provide customers with a good shopping experience, we provide free international shipping services.

Q4: How long is the shipping time?

A4: For the estimated delivery date, please check this page: https://www.ScarlettGomez.shop/pages/expected-delivery-time

Q5: How do I track my package?

A5: You can track your package on 17track.net. Or, if you need our team members to assist in the inquiry, please contact our service team Support@ScarlettGomez.shop, and we will contact you and inform you of the latest status.

About Payment and Order

Q1: What payment methods do you accept?

A1: We accept Paypal and credit card payments.

Q2: My payment was rejected, why? How to solve it?

A2: If you paid by credit card and the payment failed, please contact Stripe support team for a solution. If the problem cannot be solved, don't worry, we also accept Paypal payments.

Q3: How to cancel the order?

A3: If the order has not been shipped, please contact our service support team at Support@ScarlettGomez.shop and we will cancel your order and refund the full amount.

Q4: Is my information safe using this website?

A4: Yes, Scarlett Gomez takes precautions to protect your personal information. When you submit sensitive information through the website, your information will be protected both online and offline. Rest assured.

Q5: What if my address is wrong?

A5: If the recipient's address is wrong and the package cannot be delivered, the package should be returned to the sender. After receiving the package, we will contact you to inform you of the updated address and arrange for re-delivery.

Questions about returns and refunds

Q1: What items can be returned?

A1: a)- We accept returns or exchanges within 30 days. b)- All returned merchandise must be in its original condition: unused, unwashed, unworn. No exceptions.

Q2: How do I return an item?

A2: Please contact Scarlett Gomez support team at Support@ScarlettGomez.shop to confirm the return details and ensure the item is eligible for return. Once an agreement is reached, the support team will send detailed return information and please provide the return tracking number after the return is shipped.

Q3: What is your refund policy?

A3: Refunds will be processed within 1-5 business days after receiving confirmation of our cancellation.

Q4: How will you refund?

A4: Refunds will be made according to the original payment method.